Lustrew AI Ticketing
Your helpdesk, handled by AI.
Lustrew AI reads every incoming support ticket, classifies it, routes it to the right team, and drafts a resolution — before a human even opens it. Built for MSPs and enterprise IT teams running on ConnectWise, Autotask, or any PSA.
HOW IT WORKS
From inbox to resolved, automatically.
Incoming ticket
Lustrew AI pipeline
- 1ReceiveTicket arrives via PSA, email, or API
- 2ClassifyType · Priority · Urgency
- 3RouteBest team + queue matched
- 4SuggestResolution draft generated
- 5ReviewAgent approves or corrects
WHAT YOU GET
Everything your helpdesk needs.
End-to-end AI automation for your support queue, with human oversight built in.
Auto-classify
Every ticket is read, categorised by type, priority, and urgency the moment it arrives — no manual triage.
Smart routing
Lustrew AI matches each ticket to the right team or queue based on skills, workload, and SLA requirements.
Resolution drafts
Before a human opens it, Lustrew AI has already suggested a fix drawn from your knowledge base and past tickets.
Agent review
Agents review AI decisions, submit corrections, and build a feedback loop that gets smarter over time.
Accuracy analytics
Track classification accuracy, correction rates, and resolution times across every team and client.
Multi-tenant isolation
Each organisation's data is fully isolated. Role-based access control and per-org API keys throughout.
Built for MSPs
Connects to your PSA. Works from day one. Native webhooks for ConnectWise and Autotask. Per-client isolation. Your agents stay in control.
Lustrew AI Ticketing
Stop triaging. Start resolving.
Lustrew AI handles the queue. Your team handles the judgment calls.